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Peter Drucker
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
Plans are only good intentions unless they immediately degenerate into hard work.
The computer is a moron.
Unless commitment is made, there are only promises and hopes... but no plans.
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